POST & PACKAGING  - UK  -  FREE on all orders apart from 'Bedding' which will be charged at £3.75 per order. Bedding will normally be sent via courier all other items will be sent via Royal Mail Recorded Delivery and in both cases will need a signature upon arrival.

POST & PACKAGING  -  INTERNATIONAL -  Please e-mail the codes of  the item(s) you wish to purchase together with delivery address and we will get back to you with a quote.  Please note delivery will be via Royal Mail International Signed For.

If for any reason your order is returned to us, i.e. refused or unclaimed by the customer, we will attempt to contact you via email/phone to re-arrange for the order to be resent. In order for us to resend postage costs will be charged at the following rate up to 1KG £3.90, 1.5KG £4.50.

Most items are from stock and our aim is to dispatch orders within 2 - 3 business days, some items as stated can take up to 14 days for delivery.  If for some reason an item is out of stock we will contact you via email.

RETURNS POLICY  Items will be refunded in full, providing they are returned in good condition, in their original un-opened packaging and within seven days of receipt. The original shipping costs and any shipping costs incurred by you returning the goods are not refundable. We cannot accept any responsibility for the goods until they actually arrive back to us, so it is highly recommended you return the items via 'Royal Mail Signed For' or another service that insures against loss or damage. 

Please note: Handmade items as featured in Kent Couture are made to the size of your dog and therefore can not be returned, so please measure your dog carefully !

PAYMENT :  Can be made via Paypal or Cheque.

PAYPAL: We never have a record of your financial information....
One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. A unique benefit of paying with PayPal is that merchants receive payments without ever seeing your financial details. 

PERSONAL CHEQUE:  For payment via Personal Cheque choose 'print order form' at checkout.  Please note payment via this method will require cheque to reach us within seven days of ordering.  After this time unpaid items will be returned to stock without further notice.